BPO

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In a tight margin industry like BPO, the detail underpinning your pricing model is a key variable in optimising your profitability.

We develop internal and external financial models to support commercial negotiations and deliver on the customer value proposition.

Generally in the BPO service environment 3 pricing models are used:

  • Hourly and FTE monthly pricing
  • Transaction based pricing
  • Outcome based pricing 

We are experienced in analysing and auditing these models.

We partner with our Clients to develop pricing bid frameworks, build data warehouses for historic deal analysis and identify price leakage.